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Please read through our list of Frequently Asked Questions. If you do not find your answer here, please feel free to contact us by using our Contact Form. Thanks!
- Does EEP have a Start Up Fee?
- Do I have to sign a Contract with EEP?
- I’ve heard other billing agencies talk about “increasing my cash flow” – why doesn’t
EEP sell this service?
- Why does EEP only provide service to Speech, Occupational,and Physical Therapy?
- For patients with Medicaid and Third Party Insurance, are you able to bill the TPL and get the denial letter and then submit to Medicaid?
- Are you able to vary your schedule of billing? (i.e.: one of my Medwaiver patients is only able to be billed once a month per her support coordinator)
- When would I be billed for your services? (i.e.: every week, month, quarter, etc.)
- Are you able to work on claims that have not yet been satisfied through my past biller? (i.e.: I am still waiting on a denial letter from UHC since 10/03 for a Part C patient)
- What type(s) of records do you keep? (i.e.: if I get audited, will you have records of my bills and vouchers, or is it my responsibility to keep these up?)
- For Medicaid monthly eligibility, do you
check to see if the patient has had a change with Medicaid
itself, and has changed from, for example, Medipass to
a Medicaid HMO or changed Medicaid PCP’s?
- Do my EOB’s/vouchers get mailed to
you or to me? If to you, then do I get a copy to review?
- Does EEP
have a Start Up Fee?
Yes, start up costs cover the administrative expenses of
the initial set-up and clearinghouse costs. Please contact
EEP for information on our Startup costs.
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- Do I have
to sign a Contract with EEP?
EEP does everything to
ensure our value to your practice. We have never lost
a client due to our performance.
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- I’ve
heard other billing agencies talk about “increasing
my cash flow” – why doesn’t EEP sell
this service?
EEP’s mission is to form a partnership with your practice.
Our goal is to provide a streamlined efficiency in your therapy
practice which allows you to focus your attention to your
patients - not paperwork. The end result is also an
increase in “cash flow”. Our strategic focus
is not to sell you a “cash flow” opportunity,
but rather a way to more positively expand your practice
and help as many patients as possible.
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- Why does
EEP only provide service to Speech, Occupational, and
Physical Therapy?
EEP’s niche in the Speech, Occupational, and Physical
Therapy market allows us to specialize in the intricacies
of this area. Therapy billing has many differences from primary
physicians and specialty doctors and we do not aim to be
the most expansive and inclusive billing agent. EEP’s
mission is to provide the most expert billing services to
the therapy market.
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- For patients
with Medicaid and Third Party Insurance, are you able
to bill the TPL and get the denial letter and then
submit to Medicaid? Yes, this is a part of our
services to our clients. We do not charge your practice
a second time to bill secondary insurance. Does your
billing service you use currently charge you?
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- Are you
able to vary your schedule of billing? (i.e.: one of
my Medwaiver patients is only able to be billed once
a month per her support coordinator)
Yes, we are
able to accommodate any and all billing variations. We
understand the differences in billing some patients.
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- When would
I be billed for your services? (i.e.: every week, month,
quarter, etc.)
We have two cycles of invoicing
for our services. We invoice on the 1st of the month
and the 15th of the month.
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- Are you
able to work on claims that have not yet been satisfied
through my past biller? (i.e.: I am still waiting on
a denial letter from UHC since 10/03 for a Part C patient)
Yes, we have to do this with many of our new
clients. We can rebill dates of service that you have
not received any correspondence on from the insurance
companies or we can follow up on dates of services that
are in limbo. We understand the deadlines of billing
secondary insurance like Part C and will strive on staying
within those boundaries.
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- What type(s)
of records do you keep? (i.e.: if I get audited, will
you have records of my bills and vouchers, or is it
my responsibility to keep these up)
Our software
keeps all personal healthcare information (PHI) secured
and if needed accessible to our clients. We have the
ability to run reports that will assist in audits for
Part C, insurance companies and all state funded insurance
companies. Our clients have been through many audits
and have never had a issue with our services.
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- For
Medicaid monthly eligibility, do you check to see if
the patient has had a change with Medicaid itself,
and has changed from, for example, Medipass to a Medicaid
HMO or changed Medicaid PCP’s?
Yes, Monthly eligibility
checks are a part of our services. We will keep you up
to date on all your clients. We will also check new patients
for you at any time to make sure of eligibility.
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- Do my
EOBs/vouchers get mailed to you, or to me? If to you
then do I get a copy to review?
Your practice
receives all of the insurance correspondence. This includes
all checks, EOBs and letters from the insurance. We
ask that you forward the information to EEP so we can
react and verify correct payment. We will also update
patients general ledger with this correspondance.
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